After initial hiccups regarding defective product and delayed response from the shipping team, I received the replacement unit. Made my first cup of tea using the cardamom flavored tea. It was a WOW moment. The most authentic and flavorful tea I ever experienced since moving to the US. It took me back home to those small roadside hotels whose tea is the most authentic one and soothes your senses. This chai maker made experience those moments again. I see myself using this chai maker for years to come!!!!

I have been using this for over 3 years. Love this product which can make me tea without paying attention to the cook top and worrying about spill overs! All the flavors provided by Chime are great, but Masala is the key flavor I like the most!

The flavors are fabulous. I'm Indian and this reminds me of chai made in Mumbai tea stalls. The only drawback is cleaning the machine - it's not easy at all. Also, sometimes the tea pods don't empty fully and when you try to get all the tea out, the machine rejects the pod thinking it's a used pod. That can become wasteful. I hope they update their pods design. But overall, definitely a good addition if you have the counter space and love deliciously brewed chai. Definitely worth the investment.

Makes excellent chai, is easy to manage but the only issue is that you need to clean often because of the milk. But guess you cannot help it if you want real chai.

Good authentic chai but only one cup at a time and it can take 8 minutes to brew that. Very difficult to clean inside the glass chamber that can only be wiped and the hand gets scratched from the sharp plastic at the top. Chime Version 2.0 would hopefully be improved.