I love the idea of this machine and it’s finally a fancy machine catered towards tea drinkers. I love the taste and the authentic and clean quality. I add honey and cut out all the sugar and other additives that were in the concentrate I used to buy. However, I agree with other reviews and will say it’s a little time consuming to clean, it doesn’t froth, and even after adjustments it still burns the tea a bit. I wouldn’t mind if it wasn’t so expensive. When you pay $300 on the machine and then factor in the cost of the pods, I feel like it should be a more flawless experience. Customer service is great and tea itself is great. They are almost there and hope the next generation is better. However, I’ve already invested $300 for a product I’m not in love with. I wouldn’t recommend this generation product but hopefully they continue to develop and improve as it’s great in concept.

A great idea and it has a lot going for it, but I would like to see so much more from the frother. Hardly does anything. I’m also concerned about how hard u need to slam the lid down. Would also like an insert to be able to add your own tea. I don’t like giving all this counter space to a one-dimensional appliance. It does a nice job on chai, l will add that.

It is really easy to make chai. The problem I'm facing is sometimes the chai spills over(when I choose froth). Though the tea leaves are very fresh but I do not get the same smell & flavors in the tea once it is prepared. The frothing doesn't always work for me. Still I am trying to find my best setting which I'll like and can be prepared without looking at it for spills. In nutshell I can say I am not able to convince my wife for this yet!!

I highly recommend this to anyone who doesn't have a very good chai maker(in person) at home already.

Had some trouble with errors and getting the capsule to be recognized. I was assisted with a workaround. Top doesn’t feel super sturdy. Actual chai product is good but it basically brews in water then dumps into a bit of milk that’s been heated. A pain to clean. Fun device for chai, expensive for what it does, not sure I’d purchase again. Customer support has been very good.