FAQs

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Dimensions of Chime are 13.5 inches in height, 11 inches in length and 11 inches in width. Weight is 15 lbs.

The time it takes to brew chai depends on your recipe. In general it takes about 3 to 7 minutes.

Chime has the option of a regular and large cup. Regular cup is 8 oz (235 ml) and Large cup is 12 oz (350 ml). We also have options for brewing light, medium or strong chai. Lighter chai takes less time to brew compared to stronger chai. 

A regular light chai will take approximately 3 minutes and a large strong chai will take approximately 7 minutes to brew.

We have two settings in Chime. Regular cup, 8 oz (235 ml) and Large cup,12 oz (350 ml). 

Chime works only with Chime Caps. Chime does provide an option to add your own spices for further customization. 

Chime is designed to provide a complete end-to-end experience. Brewing chai using Chime is very easy. Most importantly Chime provides fresh and consistent chai to all chai lovers.

We are extremely proud of the quality of our tea. We have handpicked and curated our tea from upper Assam and Darjeeling and fresh organic spices from Kerala for our blends. 

We also nitrogen flush every cap so that ingredients stay fresh until the time it is opened. Chime caps are recyclable, so the only waste created is compostable tea leaves and recyclable caps. No landfill waste.

We sell Chime on our website www.brewchime.com and on Amazon. We do not have a retail outlet. 

We do provide 1 on 1 sessions over video for demo and troubleshooting.

Please book a time slot on our website - https://brewchime.com/faq

YES. We have tested various non-dairy options such as Oat milk, Soy milk and Almond milk and it works just as well as with regular milk.

Below are steps to clean the top boiler chamber.

Once your brew cycle is complete, you can compost the tea leaves in the stainless steel sieve and then rinse the sieve and the milk carafe. Milk Carafe is at the bottom where the milk is added and stainless steel sieve is in the top chamber where the tea brews. 

Alternatively, you can clean them in the dishwasher. (They are dishwasher safe). If you have two of each, it will make the cleaning process much easier. You can clean one pair in the dishwasher while you use the other and keep rotating. You can also keep more of these based on your usage pattern. 

Before you put the Sieve back, You can take a wet paper towel and wipe the top boiler heater plate and glass. This will go a long way in maintaining the brewer, not clogging the drain, and also cleaning leftover tea residue after the brew cycle.

You do not need to wipe the top chamber if you are brewing chai back to back. Though we recommend you wipe it at least once at the end of the day.

Over a period of time, your sieve and boiler plate will get stained. Below are some recommendations to address that.

Our cleaning tablets are phosphate free and designed to clean Chime’s top boiler effectively. You can buy them on our website - https://brewchime.com/collections/accessories. Please follow the steps below to run a full clean cycle.

Make sure your sieve and the milk carafe are empty and the water tank is full. Put only one cleaning tablet in the top chamber. It should fall into the sieve, so make sure the sieve is present. 

Press the middle button "Menu" and then rotate the dial to find "Full Clean" Press the dial to select full clean and follow instructions.

Once the cycle is done. Rinse the milk carafe and Sieve to make sure all particles are washed off. Also, take a wet paper towel and clean inside the top boiler before placing the sieve back.

Your Sieve and top chamber should be as good as new. 

We recommend you run a full clean cycle once every 15 days.

For any troubleshooting questions or questions related to part replacement please send email to support@brewchime.com or schedule a video call on www.brewchime.com/faq