Support

BREWER
CAPS
Troubleshooting

How much Chai can I brew in one cycle?

You can brew either 1 regular cup (8 oz, 225 ml) or 1 large cup (12 oz, 350 ml) / 2 small cups (6 oz, 175ml)

How do I clean my Chime after I make a cup?

Clean up is easy and involves 3 easy steps and 30 seconds.  First compost tea & recycle the chime cap. Second, pub the sieve from the top brewing chamber and milk carafe from the bottom in the dishwasher or rinse them. Third, wipe the top glass boiler with a paper towel or a cloth wipe.

What are the dimensions and weight of Chime?

Dimensions of Chime are 13.5 inches in height, 11 inches in length and 11 inches in width. Weight is 15 lbs.

How is Chime a connected Device?

Our Chime smartphone app connects to our brewer via Bluetooth. You will get lot more controls on the app and will have ability to store many receipes. This enables you to carry your favorite recipes in your smart phone and brew at home, at the office or at a friends house.

Can I preset Chime to make chai remotely?

Chai needs fresh milk. So technically you cannot do this, you need to pour in fresh milk into the carafe before starting your Chime. Though, You can save your recipes on the machine or on your smartphone app. Chime knows your taste, and is always ready to prepare chai the way you like it. Besides, Chime makes a cup of chai in minutes.

Does the device work with other types of milk alternatives?

YES. We have tested various non-dairy options such as Soy Milk and Almond milk and it works just as regular milk.

When will Chime ship?

We usually ship within 24-48 hours of receiving the order and it usually reaches within five business days depending on the location.

What is your refund and warranty policy?

All Chime pre-orders are subject to a 30 day money back guarantee and a 1 year warranty for any defects or malfunction.

Do you ship outside USA?

We ship only to USA (excluding Hawaii, Puerto Rico and Alaska) and Canada. We will start shipping to other countries soon. Please join our mailing list for updates.   

Are Chime Caps recyclable?

Yes, we use single use 100% recyclable food grade plastic. Our caps are just a carrier of tea and spices to keep them fresh till it reaches you. Tea is not brewed in the caps like coffee pods, hence they are recyclable. We are constantly looking for solutions to make our caps compostable.

Do you put sugar in your Chime Caps?

We do not put any sugar in Chime Caps. You can put as much or as little sugar as you like in each cup. You can do this by adding sugar in the milk carafe before or after chai is made.

Can I use my own ingredients to make chai?

Chime expects a Chime cap to brew chai. We have designed Chime to bring end to end experience to our customers. With that in mind we have packed our caps with the best tea and spices. Also, Caps are nitrogen flushed to keep the ingredients fresh for a long time. You can personalize further by dropping in your additional spices in the tea chamber before placing the Chime Cap.

Updates coming soon

Still have questions?

CONTACT SUPPORT

Contact us at:
support@brewchime.com

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