Why did we build Chime?

Why does coffee get all the glory? All the fancy machines, all the attention? Chai is special and it deserves it’s own unique experience. It’s a lot of work to make the perfect cup of chai. It’s a ritual that impacts over a billion people around the world, we want to make their ritual, something they love, a delightful experience.

When will Chime ship?

Chime has started shipping. The first three batches have already been shipped out to great reviews. Please join the mailing list to keep up with the production and shipping schedule.

What is your refund and warranty policy?

All Chime pre-orders are subject to a 30 day money back guarantee and a 1 year warranty for any defects or malfunction. Download the mobile app to activate the warranty.

Do you ship outside USA?

We ship only in USA (excluding Hawaii, Puerto Rico and Alaska). We will start shipping to Canada and other countries soon. Please join our mailing list for updates.


How much Chai can I brew in one cycle?

You can brew either 1 regular cup (8 oz, 225 ml) or 1 large cup (12 oz, 350 ml) / 2 small cups (6 oz, 175ml)

How do I clean my Chime after I make a cup?

Clean up is easy and involves 3 easy steps and 30 seconds. First compost tea & recycle the chime cap. Second rinse the sieve from the top brewing chamber and milk carafe from the bottom. Third, Put them back for your next cycle.
Please check out videos on our How it Works page.

What are the dimensions and weight of Chime?

Dimensions of Chime are 13.5 inches in height, 11 inches in length and 11 inches in width. Weight is 15 lbs.

How is Chime a connected Device?

Our Chime smartphone app connects to our brewer via Bluetooth. You will get lot more controls on the app and will have ability to store many receipes. This enables you to carry your favorite recipes in your smart phone and brew at home, at the office or at a friends house. Chime app also lets you know you are running low on chime caps so that you can easily reorder before you run out of chai.

Can I preset Chime to make chai remotely?

Chai needs fresh milk. So technically you cannot do this, you need to pour in fresh milk into the carafe before starting your Chime. Though, You can save your recipes on the machine or on your smartphone app. Chime knows your taste, and is always ready to prepare chai the way you like it. Besides, Chime makes a cup of chai in 3 to 4 minutes.

Does the device work with other types of milk alternatives?

YES. We have tested various non-dairy options such as Soy Milk and Almond milk and it works just as regular milk.


Where can I buy more Chime caps?

You can buy more Chime Caps directly through the app, it knows how many you’ve used and how many you have left. You can also place your order online through our website.

What are the various flavors of Chime Caps?

Below are our five initial flavors. We will add more flavors soon.
  • 1. Assam Chai Cap
  • 2. Masala Chai Cap
  • 3. Cardamom Chai Cap
  • 4. Ginger Chai Cap
  • 5. Cardamom-Ginger Chai Cap
In works – Tulsi, Lemongrass, Mint, Rose, Kesar.

Are Chime Caps recyclable?

Yes, we use single use 100% recyclable food grade plastic. Our caps are just a carrier of tea and spices to keep them fresh till it reaches you. Tea is not brewed in the caps like coffee pods, hence they are recyclable. We are constantly looking for solutions to make our caps compostable.

Do you put sugar in your Chime Caps?

We do not put any sugar in Chime Caps. You can put as much or as little sugar as you like in each cup. You can do this by adding sugar in the milk carafe before or after chai is made.

Can I use my own ingredients to make chai?

Chime expects a Chime cap to brew chai. We have designed Chime to bring end to end experience to our customers. With that in mind we have packed our caps with the best tea and spices. Also, Caps are nitrogen flushed to keep the ingredients fresh for a long time. You can personalize further by dropping in your additional spices in the tea chamber before placing the Chime Cap.

Still have questions?